Our Hosting & Web Design Services.
Host web sites for customers in accordance with our particular set of services set out in the client proposal or schedule of services and extra agreements.  In the absence of a proposal the terms and conditions of hosting are specified in this agreement.

We will host your site and make best efforts for it to be available on the World Wide Web (WWW). The WWW is comprised of many networks and connections outside of Britnett Web Services control and we can in no way guarantee availability of a site at any time. 

Our Support Service.
Normal business hours in the UK. 9-5 Monday To Friday. Except Bank Holidays.  This is our normal level of service.

Britnett Web Services will back up a customer's site on a daily basis.  This backup will be stored off site in case of fire or theft. In the case of failure of equipment or networks, we will make best efforts to restore the connection to the web as soon as possible.  We hold back ups for a varied period depending on the amount of data.  All backed up data is lost after a period of two weeks.  It is the responsibility of the client to keep a back up copy of any information added to the web site.

We will hold a domain name on behalf of a customer and will direct that domain name to both a web site and email accounts. The domain name may be transferred to another company at any time at the standard charge prevailing at the time, providing all payments of outstanding accounts are complete.  A request to transfer away letter on business letterhead will be required.

All code whether it is HTML, DHTML, JavaScript for display of web pages will be designed for:
Primary Support - everything works
IE6+ Windows
Firefox 1+ Mac/Windows
 
Tertiary Support
Content will be visible (generally unformatted) to all other users of earlier browser versions and alternative platforms - modern PDA's will often use their own css adaptation to make a css-based site work surprisingly well on a small screen.
 
Our Fees
All fees for web sites, SEO submission and service, email and FTP sites are payable monthly in advance. 1-month notice may be given and the site can be re-hosted elsewhere.  We will be fully entitled to turn off a service if an account is more than 30 days overdue without any further notice.  Consequences of the site and email being unavailable are the full responsibility of the client.

VAT Taxes
All payments mentioned are net of applicable VAT taxes.

Limitations of Services
Whereas Britnett Web Services make every effort to make web sites hosted by them available for the maximum amount of time, the servers will be down from time to time because of both routine maintenance and failure of operating and systems software. Britnett Web Services do not guarantee that the web systems will be available at any particular time.

Web Marketing
Britnett Web Services provide a number of services to submit web sites to search engines. This agreement recognises that the nature of search engine acceptance changes on a weekly basis. Britnett Web Services shall not give any guarantees on the outcome of promotion of a domain name and web site to search engines. If a web site does not appear in a search engine for any reason the company will in no way be held responsible.

Domain Names
Domain names can be purchased on behalf of customers. The hosting of these domain names can also be performed by us both with and without a web site attached. It is the responsibility of the customer to ensure that a domain name does not infringe any trademarks or copyrights and indemnifies us against any action that may be taken to recover a domain name. Transfer of a domain name and any cost ensuing including legal cost will be the responsibility of the customer. Ownership of a domain name will be registered in the customers company name.  No transfers can be made without proof of ownership.

The Customer Agrees
The information that you give and make available on the web both now and in the future is accurate and not in any way false, defamatory, libelous, indecent, obscene, misleading or offensive.  We retain the right to amend or remove any information which we consider not accurate and in any way false, defamatory, libelous, indecent, obscene, misleading or offensive.

Your business and any other materials or information you provide to us do not infringe any law, regulations or rights including IPR of other people or organisations.

To comply with our reasonable operating instructions including without limitation instructions to modify your software and hardware for Internet connection in order to receive our services.
Not to use products for any illegal or improper purpose nor allow others to do so.

The systems and pages designed to a customer's specification must comply with various differing country regulations. The customer indemnifies us against any action that may be brought because of infringement of regulations of another country.

Where information is taken from other sources or databases it is the responsibility of the customer to ensure that there is an agreement for supply of this information with the owner.
The customer is responsible for any final checking of content and user functionality before systems go live. Britnett Web Services can in no way be held responsible for any consequence of a site not being checked before announcement.  It is the responsibility of the customer to adequately check the site to his or her own satisfaction.

Customers will not approach or offer any of Britnett Web Services employees or contractors any work or employment other than via Britnett Web Services.

Where email or FTP services are provided the customer agrees to not use or attempt to use the account to send unsolicited email or "spam" in any way.

Intellectual Property Rights For The Web
All intellectual property rights in any graphic design work specifically produced for the customer will be transferred to them, in web ready format only (.jpg, .gif, .swf etc) on payment of final invoice. For raw data files to be sent - such as .fla, .psd & .ai files - this must be done upon request and a standard fee will apply. A license is issued to the customer for use of the systems and any applications produced for the hosting period on payment of the invoices for the project.

For Printed Material
When designs, photographs and copy are produced for use in printed material, the IPR will be assigned to the customer for that particular project on payment of invoice.

Digital Imagery
Images on a web site must have the correct rights to be used.  Images can be sourced in a number of ways.
From the customer. In this case the images will be assumed to be owned by the customer or they have acquired the rights to use them on the web. It is the responsibility of the customer to ensure they have the correct rights to use an image.

Britnett Web Services use the following sorts of images:

Royalty Free. This is where Britnett Web Services have acquired the rights to use the images on web sites. This is typically by purchasing a disc. These images are sold to the customer as part of the digital images charge in the web site build.

Rights Managed Images. These images have a specific set of terms and conditions for each image. Typically an image is bought for a particular purpose e.g. a web site (use in a brochure would be extra). These images tend to have a time charge i.e. for use over 1 year. These images need to be bought directly by the customer as they will need to manage the use of the image over the duration of existence of the web site and this may be longer than the relationship with Britnett Web Services.